Watchguard Support Levels

Compare WatchGuard Support Levels
Standard Gold - Included in Total Security Subscription
Technical Support
24x7 Support Yes Yes
Number of support cases per annual subscription Unlimited Unlimited
Targeted Response Time 4 Hour – Critical, High
8 Hours – Medium
24 Hours - Low
1 Hour - Critical
2 Hour – High
4 Hour – Medium, Low
Web-Based Support Yes Yes
Phone-Based Support Yes Yes
Standard Gold - Included in Total Security Subscription
Software Support
Software Updates and Patches Yes Yes
New Feature Releases Yes Yes
Broadcast Updates and Alerts Yes Yes